Privacy Policy Statement
How we manage, protect, and respect your data in Australia
Introduction to This Privacy Policy
At celthiravox, we are committed to maintaining the confidentiality and security of your personal information. This policy outlines how we collect, use, and protect your data in compliance with Australian law.
Your privacy is our priority. Please read this statement carefully to understand your options and our responsibilities when you share information with us.
How We Collect Your Data
We may collect personal information directly from you or automatically through our website, always in accordance with Australian privacy regulations.
Direct Information Collection
- • Contact details provided through forms or email
- • Information shared during consultations or meetings
- • Details entered when scheduling appointments
- • Communications via phone or chat channels
- • Feedback submitted about our services
Information Collected Automatically
- • IP address and location data
- • Device type, operating system, and browser
- • Cookies and similar website tracking data
- • Site usage details for performance analysis
- • Time and date of access to our services
How We Use Your Information
Personal data collected is used only for purposes directly related to providing and improving our services.
- • To respond to your queries and support needs
- • For appointment confirmations and reminders
- • To monitor service quality and improve offerings
- • To comply with legal and regulatory obligations
- • To send updates when you opt in
- • To ensure the security of your data and sessions
- • For accurate record-keeping and audits
Our Commitment: Your personal information is never sold or shared with unrelated third parties. We maintain high security and access controls.
Sharing Your Data
We may share information only as required by law or to trusted service providers necessary for our operations. All sharing follows privacy requirements.
Trusted Service Providers
Only reputable, contractually bound service partners access data purely as needed to support our business functions.
Legal and Regulatory Compliance
We will disclose information only when required by Australian law or government agencies.
Anonymous Usage Statistics
Non-identifiable data may be used to improve how we serve visitors.
Your Rights and Options
You have the right to review, amend, or request deletion of your personal data at any time as permitted by law.
- • Request a summary of your personal data
- • Ask us to correct inaccurate information
- • Request deletion if your data is no longer needed
- • Obtain your data in a portable format
- • Object to processing for particular purposes
- • Limit certain uses of your personal information
To exercise your data rights or learn more, contact us through the details below. We respond promptly to all requests.
Protecting Your Data
We apply technical and organisational safeguards to keep your information secure from loss, misuse, or unauthorised disclosure.
Technical Security Measures
- • End-to-end encryption of communications
- • Firewalls and access control systems
- • Regular security assessments and updates
- • Secure data backups stored separately
Organisational Safeguards
- • Strict staff confidentiality agreements
- • Privacy training for all employees
- • Role-based access restrictions enforced
- • Ongoing monitoring of compliance
How Long We Keep Data
We retain personal data only for as long as is necessary to fulfil the purpose it was collected for, or as required by law.
- • Account details kept for active users
- • Session notes retained as long as relevant
- • Correspondence records held for compliance
- • Transaction details stored for audit needs
- • Marketing consents managed per user request
All data is deleted or anonymised after the retention period ends.
International Data Transfers
Data may be transferred outside Australia only where it is protected by equivalent safeguards and necessary contracts.
- • Only approved service providers used
- • Contracts require secure handling practices
- • Data subject to Australian privacy compliance
- • Risk assessments completed before transfer
Cookies and Tracking
Our website uses cookies and tracking to optimise your experience. For details, visit our cookie policy.
Types of Cookies Used
- • Basic website operation only
- • Track usage for quality improvements
- • Remember preferences where permitted
- • Enhance user experience on site
See our cookie policy for full instructions on controlling cookies.
Updates to Privacy Policy
We may occasionally update this policy. Changes take effect upon posting the revised policy here.
- • Website notices for policy changes
- • Direct email if you have subscribed
- • Contact our team with any questions
- • Date of last update always clearly shown
Check this page regularly to stay informed.
How to Contact Us
Questions? Contact our privacy officer at celthiravox.com.
celthiravox
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61 3 0678 2108
Email: content@celthiravox.com
Policy last updated November 4, 2025
Effective from November 4, 2025